Engineering AI for every customer touchpoint.

AI Chats

Pretial AI Chats acts as your 24/7 intelligent sales and support assistant. Directly embedded into Meta WhatsApp Business API and custom website widgets, our chat assistants answer stock inquiries, calculate real-time pricing quotes, and book appointments without human intervention.

Core Capabilities

• ✓Official Meta WhatsApp Cloud API integration
• ✓Context-aware knowledge base search across your catalogues
• ✓Dynamic multi-turn appointment booking engine
• ✓Seamless human escalation with warm agent handover
• ✓Hindi, Hinglish, Marathi, Gujarati, and English natural understanding

AI Calling

Human-parity voice agents engineered for Indian telecommunications. Capable of handling inbound front-desk inquiries and outbound bulk campaigns for appointment confirmations, payment reminders, and cold lead qualification with under 600ms latency.

Core Capabilities

• ✓Ultra-low-latency voice synthesis tailored for Indian voice cadences
• ✓Inbound call reception and interactive voice routing (IVR replacement)
• ✓Automated outbound appointment confirmations & reschedule handling
• ✓Full audio recording, transcription, and sentiment scoring
• ✓Instant patch-through to human doctors or sales executives

AI Automations

Eliminate tedious copy-pasting between spreadsheets, web portals, emails, and invoicing tools. Pretial AI Automations autonomously triage inbound enquiries, extract data from GST invoices and scanned PDFs, and coordinate multi-channel drip follow-ups.

Core Capabilities

• ✓Automated lead qualification and intelligent urgency scoring
• ✓OCR document extraction for GST invoices, bills, and purchase orders
• ✓WhatsApp and Email drip sequences based on user intent
• ✓Tally, Zoho Books, and Google Sheets bidirectional synchronization
• ✓Real-time alerts to Slack, WhatsApp groups, or Telegram

AI Integrations

AI is only as trustworthy as the ground truth data it references. We integrate custom AI models directly into your existing software stack—including Zoho CRM, LeadSquared, Salesforce, HubSpot, SAP, Odoo, and custom SQL databases.

Core Capabilities

• ✓REST & GraphQL adapters for Zoho, Salesforce, and LeadSquared
• ✓ERP connector pipelines for SAP, Odoo, and custom PostgreSQL/MySQL tables
• ✓Webhook listener architecture with automatic retries
• ✓Strict data hygiene, SOC-2 compliance principles, and encryption
• ✓Real-time cache layer for sub-second database queries

AI Platforms

A secure, private internal AI portal for your entire organization. Enable your staff to draft legal responses, query internal SOPs, create marketing copy, and analyze financial reports without confidential company data ever leaving your private perimeter.

Core Capabilities

• ✓Role-based access control (RBAC) and team permissions
• ✓Zero-data retention agreement with foundational LLM providers
• ✓Interactive document chat across internal PDFs, Word documents, and spreadsheets
• ✓Detailed organizational audit logging and usage analytics
• ✓Google Workspace and Microsoft 365 Single Sign-On (SSO)

Fine-tuned AI Models

Domain-adapted Large Language Models and state-of-the-art Retrieval-Augmented Generation (RAG). We train and index models against your proprietary product manuals, price lists, and compliance guidelines—drastically cutting hallucinations.

Core Capabilities

• ✓Hybrid dense and sparse vector retrieval (RAG) architecture
• ✓Document parsing pipeline with chunk optimization
• ✓Grounding guardrails with exact line and page source citations
• ✓Fine-tuning on open-weight foundation models (Llama 3, Mistral) hosted in Indian VPCs
• ✓Continuous incremental ingestion as policies and products update

AI Solutions

Turnkey artificial intelligence solutions. If you have an operational headache, manual customer funnel bottleneck, or ambitious growth target, we handle discovery, architecture, frontend/backend engineering, deployment, and SLAs.

Core Capabilities

• ✓Comprehensive architectural blueprint & ROI projection
• ✓Full-stack Next.js web application & Django REST backend
• ✓Multi-channel deployment across WhatsApp, Voice, and Web
• ✓Dedicated engineering team with 99.98% uptime SLA
• ✓Weekly performance reviews and iterative feature updates